Freedom of Information and Protection of Privacy at Burlington Hydro Inc

Burlington Hydro Inc. is subject to the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). As its name implies, the legislation has two distinct purposes and each of these carries with it a different set of requirements. Under Freedom of Information, MFIPPA establishes a process for the public to gain access to records in Burlington Hydro Inc.’s custody and control, whereas the Protection of Privacy provisions regulate the collection, use, disclosure, security and retention of personal information

At Burlington Hydro we value our customers privacy and welcomes your comments and questions about our privacy policy.

By Phone: (905) 332-1851, ext.600

By email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

By Mail:
Burlington Hydro Electric Inc.
1340 Brant Street
Burlington ON, L7R 3Z7
Attention: Privacy Officer

Freedom of Information

You are able to access many BHI records without making a formal request under the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). A great deal of information is routinely available and requests for information can generally be made by calling, emailing or writing BHI. Legislation is not intended to replace the normal process of providing information.

The Act should only be used by the public in cases where information is not available through the usual channels. To make a formal Freedom of Information request you must complete an Access/Correction Request Form and remit a compulsory $5.00 application fee payment. Please pay careful attention to the detailed instructions on the form when completing.

Protection of Privacy

The personal privacy requirements, set out in Part II MFIPPA, deal with day-to-day operational privacy protection, reflect internationally accepted principles of fair information practices. Many of the administrative requirements of this section of the legislation have also been addressed with the federal Personal Information Protection and Electronic Documents Act (2000), which, as of January 2004, imposed similar requirements on businesses involved in commercial activity. To learn more visit BHI Protection of Privacy.