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Report an Outage

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Start, Stop, Move

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Pay My Bill

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Rate Options

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Save Energy & Money
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Service Requests
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Pay My Bill
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Rate Options
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Outage Centre

We know how much you rely on safe, reliable power every day. When outages happen, our crews are ready to respond—working quickly and safely to restore service and keep you informed along the way. The Outage Centre is your go-to resource for real-time updates, safety information, and helpful tools to keep you prepared and supported.

View Outage Map Report an Outage

Customer Support

From managing your bill to preparing for emergencies, we’re here to help you stay safe and supported.

Outage Safety Tips

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Understanding My Bill

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Emergency Preparedness

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Newsroom

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Customer Information

Winter Electricity Pricing and Hours Take Effect November 1, 2026

Learn about electricity price changes taking effect November 1, 2026.

October 28, 2026
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Corporate Bulletins Customer Information

Burlington Hydro is Conducting its Annual Customer Survey

Burlington Hydro has partnered with UtilityPULSE to conduct its annual customer survey.

September 11, 2026
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Corporate Bulletins

Burlington Hydro Supports Food4Kids Through E-Billing Campaign

Burlington Hydro's e-Billing campaign helps support Food4Kids and local children in need.

August 4, 2026
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