BULLETINS

UtilityPULSE, on behalf of Burlington Hydro, is currently conducting our annual customer satisfaction telephone and email survey. Your input is important to us. Survey Details ::::

Off-peak Time-of-Use and Ultra-Low Overnight prices will be in effect all day on Thanksgiving, October 9. ::::

When large outages occur, in the event Outage Maps is unavailable, Burlington Hydro also tweets updates. Follow us, & for helpful info & tips visit our Outage Portal ::::

KTI Utility Services is working in Burlington under contract with Halton Region to perform water meter maintenance services. For more information call Halton Region at 311 ::::

We're looking for candidates to join the Burlington Hydro Team. Learn more about our current openings ::::

Stay Safe & Informed during Outages

Outage Maps, Twitter feed, Safety Tips and More.

Visit Outage Portal

Stay Safe & Informed during Outages

Outage Maps, Twitter feed, Safety Tips and More

Visit Outage Portal

TIME-OF-USE PRICES

The current Time-Of-Use period is Off Peak at a cost of 7.4 cents per kilowatt-hour.

Mid Peak
rate is 10.2¢ per kWh

M-F from 7 am to 11 am & 5 pm to 7 pm

Off Peak
rate is 7.4¢ per kWh

M-F from 12 am to 7 am & 7 pm to 12 am and all day on weekends and holidays.

On Peak
rate is 15.1¢ per kWh

M-F from 11 am to 5 pm

CUSTOMER NEWS

New Ultra Low Overnight Price Plan

If you're a residential or small business customer, you can choose to switch between Time-of-Use (TOU), Tiered and the Ultra-Low Overnight (ULO) price plans.

Compare Plans

Be on Guard for Phone & Texting Scams

Be aware that legitimate Burlington Hydro representatives NEVER ask customers for banking, account or credit card information over the phone or via text.

Fraud Alert

Annual Customer Satisfaction Survey

Customers selected randomly, could receive a call or email from UtilityPULSE inviting participation.

Survey Details

Career Opportunities

Lock down a career or apprenticeship with Burlington Hydro, one of the region's top employers.

Current Openings

Tree Trimming Maintenance Program

Learn more about our 2023 tree trimming program.

See Schedule

More Customer News

See all current and past Customer News items.

Check Items

HELPFUL TOOLS & RESOURCES

MyAccount eBilling

The best way to get your Hydro Bill. Email notifications. Bill downloads. Review your hydro usage. Opt-in at MyAccount.

e-Billing Login & Registration

Outage Maps

See where outages have been reported, the number of customers impacted, the cause, and the estimated time of restoration (ETR).

Reported Outages & ETR

Service Request Forms

Web forms and PDFs for everything from opening up a new account, arranging for automatic withdrawals or switching to Tiered billing.

Residential Service Request Forms
Business Service Request Forms

Outage Portal

How to prepare for outages and stay safe during extreme outage events. Outage Tweets. How Burlington Hydro prioritizes outages

Explore the Outage Portal

Conservation Portal

Learn ways to conserve electricity at home and at work. See if you qualify for the Energy Affordability Program. Get kids' resources.

Explore the Conservation Portal

Safety Portal

Overhead and underground powerline safety. Guidelines when transformers are on your property. Burlington Hydro's safety commitment.

Explore the Safety Portal

Regulatory

Currently approved rates and applications. How we score on service quality, customer satisfaction and reliability.

Download Regulatory Documents

WORKS

Engineering & Operations Portal

Submit engineering requests. Arrange metering services. Download tree trimming schedule. Helpful technical backgrounders.

Coming Soon

Careers

Career Opportunities. Apprenticeships. Student Development Program.

See Current Openings