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BULLETINS

Unsure if you want to switch to Tiered pricing or stay on Time-of-Use? There's no rush, there is no deadline to apply.  Learn More    ::::  
OEB Announces Winter TOU and Tiered pricing effective Nov 1  See Details   ::::  
Our COVID-19 Response - Measures to protect our customers and employees, while ensuring the reliable operation of the power distribution system.  Learn More   ::::  
TO REPORT AN OUTAGE CALL 1-877-310-4937   ::::  
Lower Income Customers - you may qualify for a reduction on your electricity bill  Ontario Electricity Support Program   :::: 

Click to read more about the E-Billing Campaign

TIERED PRICING OR TOU

THE CHOICE IS YOURS! Residential and small business customers can now choose between 2 electricity rate structures: Time-of-Use (TOU) and Tiered pricing. YOU DON'T NEED TO DO ANYTHING IF YOU WANT TO STAY ON TOU
Tools and resources

LOG-INS

Log-in and registration for VIEWmyBill, TOU Toolkit and one-click access to all Burlington Hydro tools and resources.

CURRENT TIME-OF-USE PRICES

10.5¢ per kWH
10.5¢ per kWH
10.5¢ per kWH
10.5¢ per kWH
10.5¢ per kWH
10.5¢ per kWH
10.5¢ per kWH
21.7¢ per kWH
21.7¢ per kWH
21.7¢ per kWH
21.7¢ per kWH
15¢ per kWH
15¢ per kWH
15¢ per kWH
15¢ per kWH
15¢ per kWH
15¢ per kWH
21.7¢ per kWH
21.7¢ per kWH
10.5¢ per kWH
10.5¢ per kWH
10.5¢ per kWH
10.5¢ per kWH
10.5¢ per kWH
12 am
7 am
11 am
5 pm
7 pm
 
Off Peak
10.5¢ / kWh
 
Mid Peak
15¢ / kWh
 
On Peak
21.7¢ / kWh


Time-of-Use pricing automatically came into effect for all residential and small business customers as of November 1st, 2020 when the COVID-19 flat rate came to an end.
If you prefer to be on Tiered Pricing, click here to learn more.

HELPING OUR
CUSTOMERS SHINE
SINCE 1945
 

See Our Anniversary Video and Timeline

SCROLL THROUGH OUR MOST VISITED PAGES

CUSTOMER GUIDE
Especially for new customers, this comprehensive overview covers everything from A-Z about your new account and services ... See the Guide
ONE STOP SERVICES
Visit our all-new Customer Services section to arrange for services, see usage, pay bills and more …Get The Help You Need

 

 
 
Go to VIEWmybill login and registration page
Load Outage Maps Search Tool
Open TimeofUse Toolkit login and registration page
Go to BHI Service Forms Main Page

Burlington Hydro delivers electricity to more than 68,000 customers in the city of Burlington.

 
Go to Outage Portal Main Page
Go to Power to Conserve Main Page
Visit Your Safety Portal
Call 311 about a Water Emergency
Go to Outage Portal
Go to Power to Conserve Portal
Go to  Your Safety Portal

See All What's New Items

Click to read more about the E-Billing Campaign
November 20, 2020

Province Announces COVID-19 Business Support Grants Program

Province Announces COVID-19 Business Support Grants Program

The Ontario Government has announced a COVID-19 Business Support Grants program to help businesses that were required to shut down or restrict services due to provincial public health measures…
Click to read more about the E-Billing Campaign
October 14, 2020

Covid-19 Energy Assistance Programs (CEAP and CEAP-SB) - UPDATE

Covid-19 Energy Assistance Programs (CEAP and CEAP-SB) - UPDATE

CEAP for Residential Customers

The Government of Ontario is providing $9 million to support eligible residential customers struggling to pay their energy bills because of COVID-19. CEAP is…

 
Load Outage Maps search tool
Go to VIEWmybill login and registration page
Go to Customer Service Forms Listings Page
 
Go to TimeofUse Toolkit Login and Registration page
Go to Power to Conserve Portal
Go to Your Safety Portal
 
Go to Outage Portal
Go to power to Conserve Portal
Go to Your Safety Portal

REPORT AN OUTAGE

If you are in imminent danger call: 911
To report a power outage emergency please call: 1-877-310-4937
To report an outage call: 1-877-310-4937