Burlington Hydro Recognizes National Day for Truth and Reconciliation

Canada’s first National Day for Truth and Reconciliation is being recognized today across the country. Burlington Hydro and its employees reflect on the Truth and Reconciliation of Canada’s…

Burlington Hydro is Conducting Annual Customer Survey

We Want to Hear Your Feedback in City-wide Telephone Survey

Each year Burlington Hydro conducts a satisfaction survey with its customers to gather feedback on issues ranging from electricity pricing to…

New Burlington Hydro Board Chair Announced

Burlington Hydro is pleased to announce the appointment of Susan Kilburn as Board Chair. Ms. Kilburn has served as a Board Director with Burlington Hydro since 2017. Ms. Kilburn is currently Chief Operating Officer…

You May Have Noticed your Customer Account Number has Changed

Burlington Hydro has recently transitioned to a new Customer Information System. The new system provides us with the tools to better serve our customers as expectations and preferences continue to…

Customer Billing Delays

As we transition to a new customer information system (CIS) some of our customers will have noticed a delay in receiving their electricity/water bill this month. We are aware of the issue and are making the necessary adjustments to…