BULLETINS
Dear Valued Customers
We are aware that there are some customers that are experiencing difficulty accessing the MyAccount Portal. Thank you for your patience as we work quickly to resolve the issue. Apologies for any inconvenience caused.
Dear Valued Customers
We are aware some customers are experiencing difficulty accessing the MyAccount Portal. Thank you for your patience as we work quickly to resolve the issue. Apologies for any inconvenience.
TIME-OF-USE PRICES
The current Time-Of-Use period is Off Peak at a cost of 8.7 cents per kilowatt-hour.
CUSTOMER NEWS
Winter Electricity Prices Increase for Households and Small Businesses
The Ontario Energy Board (OEB) has announced new TOU, ULO and Tiered Regulated Price Plan (RPP) prices in effect November 1, 2023.
Choosing Between TOU, Tiered and New Ultra Low Overnight (ULO) Price Plans
If you're a residential or small business customer, you can choose to switch between TOU, Tiered and the Ultra-Low Overnight (ULO) price plans.
Sign up for the New MyAccount Portal Today!
Newly enhanced MyAccount Customer Portal designed with our customers in mind
Career Opportunities
Lock down a career with Burlington Hydro, one of the region's top employers.
HELPFUL TOOLS & RESOURCES
MyAccount eBilling
The best way to get your Hydro Bill. Email notifications. Bill downloads. Review your hydro usage. Opt-in at MyAccount.
e-Billing Login & Registration
Outage Maps
See where outages have been reported, the number of customers impacted, the cause, and the estimated time of restoration (ETR).
Reported Outages & ETR
Service Request Forms
Web forms and PDFs for everything from opening up a new account, arranging for automatic withdrawals or switching to Tiered billing.
Residential Service Request FormsBusiness Service Request Forms
Outage Portal
How to prepare for outages and stay safe during extreme outage events. Outage Tweets. How Burlington Hydro prioritizes outages
Explore the Outage Portal
Conservation Portal
Learn ways to conserve electricity at home and at work. See if you qualify for the Energy Affordability Program. Get kids' resources.
Explore the Conservation Portal
Safety Portal
Overhead and underground powerline safety. Guidelines when transformers are on your property. Burlington Hydro's safety commitment.
Explore the Safety Portal
Regulatory
Currently approved rates and applications. How we score on service quality, customer satisfaction and reliability.
Download Regulatory Documents
WORKS
Engineering & Operations Portal
Submit engineering requests. Arrange metering services. Download tree trimming schedule. Helpful technical backgrounders.
