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BULLETINS

Burlington Hydro is conducting its annual customer satisfaction telephone survey. Your input is important to us.  Learn More    ::::  
You may have noticed your Customer Account Number has Changed  Learn More    ::::  
As we transition to a new customer information system some customers will have noticed a delay in receiving their electricity/water bills this month.   Learn More    ::::  
Unsure if you want to switch to Tiered pricing or stay on Time-of-Use? There's no rush, there is no deadline to apply.  Learn More    ::::  
TO REPORT AN OUTAGE CALL 1-877-310-4937   ::::  
Lower Income Customers - you may qualify for a reduction on your electricity bill  Ontario Electricity Support Program   :::: 

CURRENT TIME-OF-USE PRICES

8.2¢ per kWH
8.2¢ per kWH
8.2¢ per kWH
8.2¢ per kWH
8.2¢ per kWH
8.2¢ per kWH
8.2¢ per kWH
11.3¢ per kWH
11.3¢ per kWH
11.3¢ per kWH
11.3¢ per kWH
17¢ per kWH
17¢ per kWH
17¢ per kWH
17¢ per kWH
17¢ per kWH
17¢ per kWH
11.3¢ per kWH
11.3¢ per kWH
8.2¢ per kWH
8.2¢ per kWH
8.2¢ per kWH
8.2¢ per kWH
8.2¢ per kWH
12 am
7 am
11 am
5 pm
7 pm
 
Off Peak
8.2¢ / kWh
 
Mid Peak
11.3¢ / kWh
 
On Peak
17¢ / kWh

 

FEATURED ITEMS

YOUR OPINION MATTERS

If you're selected for our survey please take a few minutes to let us know how we are doing ... LEARN MORE.
Click to read more about the E-Billing Campaign

SEARCH OUTAGE MAPS

Outage Maps provides real-time information about outages right down to the street level. Use from the convenience of any web-connected device.
Tools and resources

LOG-INS

Log-in and registration for MyAccount (previously VIEWmybill and TOU Toolkit) are only a click away.

WHAT'S NEW

Click to read more about the E-Billing Campaign
September 17, 2021

Burlington Hydro is Conducting Annual Customer Survey

Burlington Hydro is Conducting Annual Customer Survey

We Want to Hear Your Feedback in City-wide Telephone Survey

Each year Burlington Hydro conducts a satisfaction survey with its customers to gather feedback on issues ranging from electricity pricing to…
Click to read more about the E-Billing Campaign
July 15, 2021

New Burlington Hydro Board Chair Announced

New Burlington Hydro Board Chair Announced

Burlington Hydro is pleased to announce the appointment of Susan Kilburn as Board Chair. Ms. Kilburn has served as a Board Director with Burlington Hydro since 2017. Ms. Kilburn is currently Chief Operating Officer…
Click to read more about the E-Billing Campaign
July 15, 2021

You May Have Noticed your Customer Account Number has Changed

You May Have Noticed your Customer Account Number has Changed

Burlington Hydro has recently transitioned to a new Customer Information System. The new system provides us with the tools to better serve our customers as expectations and preferences continue to…
Click to read more about the E-Billing Campaign
July 14, 2021

Customer Billing Delays

Customer Billing Delays

As we transition to a new customer information system (CIS) some of our customers will have noticed a delay in receiving their electricity/water bill this month. We are aware of the issue and are making the necessary adjustments to…

 

 
 
Go to Burlington Hydro MyAccount login and registration page
Load Outage Maps Search Tool
Open Burlington Hydro Forms Portal

 

 
Go to Outage Portal
Go to Conservation Portal
Go to Safety Portal
 
Go to Covid-19 Response Page
Go to 1call

Burlington Hydro delivers electricity to more than 68,000 customers in the city of Burlington.

Go to Outage Portal
Go to Power to Conserve Portal
Go to  Your Safety Portal
 
Load Outage Maps search tool
Go to MyAccount login and registration page
Go to Customer Service Forms Listings Page
 
Go to Covid-19 Information Page
Go to Power to Conserve Portal
Go to Your Safety Portal
 
Go to Outage Portal
Go to power to Conserve Portal
Go to Your Safety Portal

INSIDE BHI

REPORT AN OUTAGE

If you are in imminent danger call: 911
To report a power outage emergency please call: 1-877-310-4937
To report an outage call: 1-877-310-4937