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Burlington Hydro has applied to the Ontario Energy Board to Change its Electricity Rates

THE CHOICE IS YOURS! Residential and small business customers can now choose between 2 electricity rate structures: Time-of-Use (TOU) and Tiered pricing. YOU DON'T NEED TO DO ANYTHING IF YOU WANT TO STAY ON TOU

COVID-19 ENERGY ASSISTANCE PROGRAM

Ontario Government support for residential and small business customers struggling to pay their electricity bills due to COVID-19.

LOG-INS

Log-in and registration for VIEWmyBill, TOU Toolkit and one-click access to all Burlington Hydro tools and resources.

CURRENT TIME-OF-USE PRICES

10.5¢ per kWH

21.7¢ per kWH

15¢ per kWH

21.7¢ per kWH

10.5¢ per kWH

12 am

7 am

11 am

5 pm

7 pm

Off Peak
10.5¢ / kWh

Mid Peak
15¢ / kWh

On Peak
21.7¢ / kWh

Time-of-Use pricing automatically came into effect for all residential and small business customers as of November 1st, 2020 when the COVID-19 flat rate came to an end.
If you prefer to be on Tiered Pricing, click here to learn more.

HELPING OUR
CUSTOMERS SHINE
SINCE 1945

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Time-of-Use Customer Choice

CUSTOMER GUIDE

Especially for new customers, this comprehensive overview covers everything from A-Z about your new account and services ... See the Guide

ONE STOP SERVICES

Visit our all-new Customer Services section to arrange for services, see usage, pay bills and more …Get The Help You Need

Open TimeofUse Toolkit login and registration page

Burlington Hydro delivers electricity to more than 68,000 customers in the city of Burlington.

See All What's New Items

November 20, 2020

Province Announces COVID-19 Business Support Grants Program

The Ontario Government has announced a COVID-19 Business Support Grants program to help businesses that were required to shut down or restrict services due to provincial public health measures…

November 02, 2020

Burlington Hydro Receives Prestigious 2020 National Safest Employer Gold Award

Canadian Occupational Safety recognizes achievements of a healthy and safe work place Burlington Hydro is pleased to announce that it has received national recognition from…

October 14, 2020

Covid-19 Energy Assistance Programs (CEAP and CEAP-SB) - UPDATE

CEAP for Residential Customers

The Government of Ontario is providing $9 million to support eligible residential customers struggling to pay their energy bills because of COVID-19. CEAP is…

Go to VIEWmybill login and registration page

Go to Customer Service Forms Listings Page

Go to TimeofUse Toolkit Login and Registration page

REPORT AN OUTAGE

If you are in imminent danger call: 911
To report a power outage emergency please call: 1-877-310-4937
To report an outage call: 1-877-310-4937