Skip to main content

BULLETINS

Ban on Electricity Disconnections Ends July 31st See Details ::::
COVID-19 Recovery Rate in Effect – all day, 7 days a week – 12.8 cents per kWh June 1 to October 31, 2020 Learn About the Full COVID-19 Response ::::
SCAM ALERT: Telephone fraudsters posing as Hydro One representatives are reported to be active in our region. We NEVER ask for immediate payment over the phone or threaten to disconnect power immediately. Do not share account info or make payments should you be targeted. Simply hang up. ::::
TO REPORT AN OUTAGE CALL 1-877-310-4937 ::::
Lower Income Customers - you may qualify for a reduction on your electricity bill Ontario Electricity Support Program :::::

NEW PROGRAM ANNOUNCED

Ontario Government providing $9 million to support residential customers struggling to pay their energy bills due to Covid-19

CORONAVIRUS RESPONSE

Measures to protect our customers and employees and ensuring that our power distribution system operates reliably.
Tools and resources

LOG-INS

Log-in and registration for VIEWmyBill, TOU Toolkit and one-click access to all Burlington Hydro tools and resources.

CURRENT TIME-OF-USE PRICES

COVID-19 Fixed Electricity Rate Now In Effect

12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12 am
7 am
11 am
5 pm
7 pm
 
Fixed Rate
12.8¢ / kWh

HELPING OUR
CUSTOMERS SHINE
SINCE 1945
 

See Our Anniversary Video and Timeline

SCROLL THROUGH OUR MOST VISITED PAGES

CUSTOMER GUIDE
Especially for new customers, this comprehensive overview covers everything from A-Z about your new account and services ... See the Guide
ONE STOP SERVICES
Visit our all-new Customer Services section to arrange for services, see usage, pay bills and more …Get The Help You Need

 

 
 
Go to VIEWmybill login and registration page
Load Outage Maps Search Tool
Open TimeofUse Toolkit login and registration page
Go to BHI Service Forms Main Page

Burlington Hydro delivers electricity to more than 68,000 customers in the city of Burlington.

 
Go to Outage Portal Main Page
Go to Power to Conserve Main Page
Visit Your Safety Portal
Call 311 about a Water Emergency
Go to Outage Portal
Go to Power to Conserve Portal
Go to  Your Safety Portal

See All What's New Items

Click to read more about the E-Billing Campaign
August 10, 2020

Moratorium on Electricity Disconnections has Ended

Moratorium on Electricity Disconnections has Ended

August 10, 2020

Payment Options are Available for those struggling to pay their Electricity Bill

This is to remind residential and small commercial customers that the extended winter ban on electricity…
Click to read more about the E-Billing Campaign
July 13, 2020

Covid-19 Energy Assistance Program (CEAP) for Residential Customers

Covid-19 Energy Assistance Program (CEAP) for Residential Customers

July 13, 2020 The Government of Ontario is providing $9 million to support eligible residential customers struggling to pay their energy bills as a result of COVID-19. CEAP is delivered…
Visit BHI the Company page
July 06, 2020

Burlington Hydro Celebrates 75 Years of Service to the Community

Burlington Hydro Celebrates 75 Years of Service to the Community

July 6, 2020 Burlington, ON – On this day 75 years ago the Burlington Public Utilities Commission, Burlington Hydro’s predecessor, was created.* The first meeting took place on July 6, 1945 in…

 
Load Outage Maps search tool
Go to VIEWmybill login and registration page
Go to Customer Service Forms Listings Page
 
Go to TimeofUse Toolkit Login and Registration page
Go to Power to Conserve Portal
Go to Your Safety Portal
 
Go to Outage Portal
Go to power to Conserve Portal
Go to Your Safety Portal

REPORT AN OUTAGE

If you are in imminent danger call: 911
To report a power outage emergency please call: 1-877-310-4937
To report an outage call: 1-877-310-4937