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UtilityPULSE, on behalf of Burlington Hydro, is currently conducting our annual customer satisfaction telephone and email survey. Your input is important to us.   Learn more about survey   ::::   
Unsure if you want to switch to Tiered pricing or stay on Time-of-Use? There's no rush, there is no deadline to apply.   Learn More about tiered pricing   ::::   
TO REPORT AN OUTAGE CALL 1-877-310-4937.   :::: provides customers with convenient tools, web forms and information to manage electricity at home and at work


The current Time-Of-Use period is Off Peak at a cost of 8.2 cents per kilowatt-hour.

Mid Peak rate is
11.3¢ / kWh
Off Peak rate is
8.2¢ / kWh
On Peak rate is
17¢ / kWh

The Off-Peak rate of 8.2 cents per kilowatt hour applies on weekdays from 7 pm to 7 am, and all-day on weekends and statutory holidays. The Mid-Peak rate of 11.3 cents per kilowatt hour applies on weekdays from 7 am to 11 am, and from 5 pm to 7 pm. The On-Peak rate of 17 cents per kilowatt hour applies on weekdays from 11 am to 5 pm.





August 09, 2022

Notice of Underground Cable Testing – Brant Hills

Burlington Hydro (BH) will be conducting underground cable testing in the Brant Hills neighbourhood from mid-August to mid-September. The testing will identify specific issues that are causing weaknesses in the system and will help BH prioritize sections of…

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Go to Burlington Hydro MyAccount login and registration page
Load Outage Maps Search Tool
Open Burlington Hydro Forms PortalSERVICE FORMS


Go to Outage Portal
Go to Conservation Portal
Go to Safety Portal
Go to Covid-19 Response PageCOVID-19 RESPONSE
Call 311 if you have a water emergencyWATER EMERGENCY
CALL 311
Go to One Call

Burlington Hydro delivers electricity to more than 68,000 customers in the city of Burlington.

Go to Outage Portal
Go to Power to Conserve Portal
Go to  Your Safety Portal
Load Outage Maps search tool
Go to MyAccount login and registration page
Go to Customer Service Forms Listings PageSERVICE
Go to Covid-19 Information PageCOVID-19
Go to Your Safety Portal
link to Outage Portal
link to Conserve Portal
link to Your Safety Portal


If you are in imminent danger call: 911
To report a power outage emergency call: 1-877-310-4937
To report an outage call: 1-877-310-4937