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BULLETINS

Notice to Customers Re: COVID-19 - Please be advised that Burlington Hydro continues to ensure that our power distribution system operates reliably in Burlington, in the midst of other closures and cancellations occurring in both our community and across the province. We understand the economic uncertainty that COVID-19 has created and we are here to support our customers through this difficult time Learn More ::::
SCAM ALERT: Telephone fraudsters posing as Hydro One representatives are reported to be active in our region. We NEVER ask for immediate payment over the phone or threaten to disconnect power immediately. Do not share account info or make payments should you be targeted. Simply hang up. ::::
Please be aware that Burlington Hydro is currently undertaking a safety awareness telephone survey conducted by UtilityPULSE on behalf of Burlington Hydro. We appreciate you taking part in this important survey that gauges the level of electrical safety awareness in our community. Learn more ::::
TO REPORT AN OUTAGE CALL 1-877-310-4937 ::::
Winter Electricity Rates and Times now in effect until April 30, 2020 - Learn more ::::
Lower Income Customers - you may qualify for a reduction on your electricity bill Ontario Electricity Support Program ::::

Burlington Hydro is Conducting a Telephone Survey to Gauge Electrical Safety Awareness in the Community

Please be aware that Burlington Hydro is currently undertaking a safety awareness telephone survey conducted by UtilityPULSE on behalf of Burlington Hydro. You may receive a call from one of our representatives. Please be informed that this is a legitimate survey.

The survey relates to electrical safety and gaining an understanding of the level of power safety awareness in our community. We want to be sure that community residents not only understand, but are able to learn, about some of the measures that will keep them safe around utility powerlines and equipment.

The survey only takes about 5 minutes to complete and deals with important safety themes and protocols. It’s conducted every second year and helps Burlington Hydro gauge the level of electrical safety awareness in the community. Results will tell us what safety measures are least understood, what age groups are most informed, and what we need to do in order to get important safety information into our community.

We hope that you will take a few minutes and participate in this important survey. And thank you, to all those customers who have given of their time to complete the survey.

Our top priority is safety – at work, at home and at play.

Learn more about how to keep you and your family safe.