The Ontario Energy Board (OEB) is Ontario's independent energy regulator. They make decisions and rules to ensure that consumers are treated fairly and that the energy sector is reliable and sustainable. The OEB oversees how energy companies operate to ensure the public interest is served.
How we scored on Service Quality, Customer Satisfaction and Customer reliability Download PDF
Burlington Hydro reports to the OEB following every major outage event See outage events
CONDITIONS OF SERVICE
Conditions and terms for all customer connection agreements Download PDF
Electricity Distribution Licence ED-2003-0004 Burlington Hydro Inc. Download PDF
Miscellaneous distributor service standard codes and requirements Download PDFs