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Mandated Reporting

 

Regulatory Affairs

The Ontario Energy Board (OEB) is Ontario's independent energy regulator. They make decisions and rules to ensure that consumers are treated fairly and that the energy sector is reliable and sustainable. The OEB oversees how energy companies operate to ensure the public interest is served.

 

Rates and Charges
Burlington Hydro OEB Distribution rates effective May 1st 2020 Regulatory Posts
SCORECARD
How we scored on Service Quality, Customer Satisfaction and Customer reliability Download PDF
OUTAGE RESPONSE
Burlington Hydro reports to the OEB following every major outage event See outage events

 

CONDITIONS OF SERVICE
Conditions and terms for all customer connection agreements Download PDF
DISTRIBUTION LICENSE
Electricity Distribution Licence ED-2003-0004 Burlington Hydro Inc. Download PDF
CODES
Miscellaneous distributor service standard codes and requirements   Download PDFs