Accounting Order to Establish a New Deferral Account
Burlington Hydro has submitted an application to establish a new deferral account to record lost revenues associated with the elimination of the Collection of Account charge, effective January 1, 2019.
Request for an Accounting Order to Establish a New Deferral Account, June 28, 2019
Burlington Hydro's 2017 Scorecard - Service Levels and Performance
BHI's 2017 performance - as measured by service quality, customer satisfaction, safety and system reliability indicators - is summarized on the Scorecard below.
BHI 2017 Scorecard & Measurement and Analysis
Learn more about electricity utility scorecards from the Ontario Energy Board website.
Distribution Rates and Charges
Burlington Hydro's current distribution rates, approved by the OEB and effective May 1, 2019, are provided below:
Burlington Hydro's 2018 Tariff of Rates and Charges:
Conservation and Demand Management
BHI Conservation and Demand Management (CDM) Annual Reports
BHI CDM Strategy
Major Event Response Reporting
Major Events are extraordinary occurrences out of a distributor’s control that cause significant disruptions in the distribution system. A major event is beyond the control of the distributor and is unforeseeable, unpredictable, unpreventable and/or unavoidable. Examples are major weather related events such as ice storms, major floods and tornadoes.
When a distributor determines an outage was caused by a Major Event, it must file a report with the OEB that outlines its responses to questions regarding the Major Event.
Major Event Reports in Burlington Hydro's service area are provided below.