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Your Feedback is Important to Us

Each year Burlington Hydro conducts a satisfaction survey with its customers to gather feedback on issues from electricity pricing to customer communications and service satisfaction, among others.

Burlington Hydro has partnered with UtilityPULSE to conduct its annual 2022 Customer Satisfaction Survey.  Click here to learn more about UtilityPULSE

Beginning the week of September 26, customers who have been selected randomly could receive a call or an email invitation from UtilityPULSE asking you to participate in the survey.

UtilityPULSE is a reputable opinion research company that has conducted surveys on behalf of Burlington Hydro for many years.

The survey takes approximately 10 minutes of your time, and we would greatly appreciate your participation. The satisfaction survey is an important tool that helps Burlington Hydro gauge the effectiveness of our various services – what we’re doing well and where we might better focus attention to improve our service delivery.