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Burlington Hydro’s 2020 Customer Satisfaction Survey

August 13, 2020

We Want to Hear your Feedback in City-wide Telephone Survey

Each year Burlington Hydro conducts a satisfaction survey with our customers to gather opinions/level of satisfaction on issues from electricity pricing and customer communications, to overall satisfaction about the services we provide.

Burlington Hydro has partnered with UtilityPULSE to conduct its annual 2020 Customer Satisfaction Survey. Beginning the week of August 17th, customers who have been selected randomly could receive a call from an UtilityPULSE representative asking for your participation in the survey.

UtilityPULSE is a reputable opinion research company that has conducted customer satisfaction surveys on behalf of Burlington Hydro for many years.

The survey interviews will continue through to September and will take approximately 10 to 15 minutes to complete.

We greatly appreciate your time and participation in this survey. It’s a very important tool that helps us gauge the effectiveness of our various services – what we’re doing well and where we might focus attention on improving our service delivery.