A Message from Burlington Hydro’s President and CEO
Responding to the COVID-19 Pandemic
Updated January 2021
Burlington Hydro acted very early in the pandemic to put measures in place to protect our work family, while ensuring the safety of the general public. It has always been and will continue to be our top priority to keep everyone safe. We understand that the reliable delivery of power to support our hospital, emergency services and institutions on the front lines is just as important as ever.
As Joseph Brant Hospital’s Pandemic Response Unit (PRU) – the first of its kind in Ontario - begins to accept patients from neighbouring jurisdictions, Burlington Hydro takes pride in having played a role in covering the costs associated with bringing new electrical service and equipment to power the Unit. From the engineering design of the electrical service to the installation of transformers, cabling and conduits, powering the structure will ensure the safe and reliable operation of essential equipment for patient care.
The pandemic continues to cause economic uncertainty. We understand the ongoing stress and financial hardship on many businesses, individuals and families in our community. For those struggling to pay their electricity bills, please remember that there are a number of options available to assist you:
- Burlington Hydro will always work with customers and offer a number of payment terms/options for those who are struggling to pay their electricity bills. Call us and speak with a Customer Service Representative, Monday – Friday, 8:30 am to 4:30 pm – 905-332-1851
- COVID-19 Energy Assistance Program (CEAP and CEAP-SB) is a one time, on-bill credit for eligible residential and small business electricity customers to help them catch up on their electricity bill and resume regular payments. See if you’re eligible for the program at: https://www.burlingtonhydro.com/about/news-programs/covid-19-energy-assistance-program-ceap.html
- Low-income Energy Assistance Program (LEAP)–The program provides a one-time payment towards your electricity if you are behind on your bill, for eligible low income customers: https://www.oeb.ca/rates-and-your-bill/help-low-income-consumers/low-income-energy-assistance-program
- Ontario Electricity Support Program (OESP)–If you are in a lower-income household, you may qualify for a reduction on your electricity bill: https://ontarioelectricitysupport.ca/
On January 1st the Ontario Government introduced a fixed electricity price of 8.5 cents kWh for all Time-of-Use (TOU) and Tiered customers. The fixed rate applies 24 hours a day, 7 days a week, and remains in effect from January 28.
And lastly, we are continuing to ask the public to limit interaction with our Operations Technicians in the field and to maintain a safe social distance (2 metres) from them as they undertake their work. I’d also like to remind customers that our office at 1340 Brant Street remains closed to the public. However, we are still here to assist you. We ask our customers to please call our Customer Service Centre at (905) 332-1851 with any questions or needs they might have.
I want to reinforce our commitment to keep our distribution system operating reliably and ensuring that we keep the lights on in our City. Our customers are counting on us to do just that. It’s a commitment that is being met in communities throughout the province by all local electricity distributors.
We will continue to monitor and communicate to our customers as the situation evolves. If you have any questions or concerns I encourage you to contact our Customer Service at (905) 332-1851.
Please stay safe and healthy.
President and CEO, Burlington Hydro