COVID-19 ENERGY ASSISTANCE FOR RESIDENTIAL CUSTOMERS (CEAP)
The Government of Ontario has made it easier for families to get the support they need to help pay their energy bills through the COVID-19 Energy Assistance Program (CEAP).
The maximum available funding through CEAP is now $750 for qualifying residential customers, and eligibility is now open to customers who have past due amounts from at least one electricity bill since March 17, 2020.
Customers who have past due amounts and have yet to apply are encouraged to do so. In addition, customers who applied and received CEAP support in 2020 may apply again to be considered for the increased funding amount.
With the updated criteria, more Burlington Hydro customers may now qualify for CEAP, so even customers whose applications were not approved previously are encouraged to revisit the eligibility requirements noted below.
CEAP funding is limited. Burlington Hydro will process applications in the order in which they are received. Submitting an application for CEAP to Burlington Hydro does not guarantee funding.
About the Program
The Government of Ontario is providing $9 million to support residential customers struggling to pay their energy bills as a result of COVID-19. The COVID-19 Energy Assistance Program (CEAP) provides a one time, on-bill credit for eligible residential electricity customers to help them catch up on their energy bills and resume regular payments. CEAP is delivered directly by electricity utilities, including Burlington Hydro, further to rules laid out by the Ontario Energy Board (OEB).
Residential electricity customers are now eligible for CEAP if they meet the following criteria:
- The customer has an account with Burlington Hydro. Only the customer who is the account holder can submit an application for CEAP.
- The customer has overdue amounts owing from one or more electricity bill since March 17, 2020.
CEAP Benefit Amounts
Burlington Hydro customers may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application for CEAP, up to a maximum of $750.
How Do I Apply?
You can apply for the residential customer CEAP through Burlington Hydro. There are 4 ways to apply:
- Fill out the Online CEAP Form and submit it directly from our website;
- Download the application, print and mail your completed form to: Burlington Hydro, 1340 Brant Street, Burlington, ON L7R 3Z7, or
- Apply by phone at (905)332-1851.
Burlington Hydro will process applications in the order in which they are received, and process complete applications within 10 business days of receipt. CEAP funding is limited. Submitting an application for CEAP to your utility or USMP does not guarantee funding.
Additional information is available from the Ontario Energy Board at: www.oeb.ca/ceap.