COVID-19 ENERGY ASSISTANCE FOR RESIDENTIAL CUSTOMERS (CEAP)
The Government of Ontario is providing $9 million to support residential customers struggling to pay their energy bills as a result of COVID-19. The COVID-19 Energy Assistance Program (CEAP) is delivered directly by electricity utilities, including Burlington Hydro, further to rules laid out by the Ontario Energy Board (OEB). CEAP is a one time, on-bill credit for eligible residential electricity customers to help them catch up on their energy bills and resume regular payments. CEAP funding is limited. Burlington Hydro will process applications in the order in which they are received. Submitting an application for CEAP to Burlington Hydro does not guarantee funding.
Residential electricity customers may be eligible for CEAP funding if they meet the following criteria:
- The customer has an account with Burlington Hydro. Only the customer who is the account holder can submit an application for CEAP.
- If the customer had overdue amounts prior to March 17, 2020 in respect to electricity charges, the customer made at least partial payments on those overdue amounts.
- As of the day of applying, the customer has overdue amounts owing for electricity charges from at least two electricity bills since March 17, 2020.
- Customer or the customer’s spouse / common-law partner (who must share the same address with the customer) qualified for the Canada Emergency Response Benefit (CERB) or received Employment Insurance (EI) at any point after March 17, 2020.
- The customer has not received emergency financial assistance for their electricity bills under the Low-Income Energy Assistance Program (LEAP) in 2020 and has not received funding under the Ontario Electricity Support Program in 2020.
CEAP Benefit Amounts
Burlington Hydro customers may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application for CEAP, up to a maximum of $115.
The CEAP credit can be higher for eligible electricity customers if their home is mainly heated by electricity or they use one of three at-home energy-intensive medical devices (kidney dialysis, mechanical ventilator or oxygen concentrator). In that case, they may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application, up to a maximum of $230.
How Do I Apply?
You can apply for the residential customer CEAP through Burlington Hydro.
There are 3 ways to apply:
- Fill out the application on-line and submit it directly from our website;
- Download the application, print and mail your completed form to: Burlington Hydro, 1340 Brant Street, Burlington, ON L7R 3Z7 Attn: Customer Service, CEAP Application; or,
- Apply by phone at (905) 332-1851.
Burlington Hydro will process applications in the order in which they are received, and process complete applications within 10 business days of receipt.* CEAP funding is limited. Submitting an application for CEAP to your utility or USMP does not guarantee funding.
*This provision is not in effect for the period between October 1, 2020 and October 20, 2020 due to program updates.
Additional information is available from the Ontario Energy Board at: www.oeb.ca/ceap.