COVID-19 Energy Assistance Program (CEAP) – For Residential Customers
The Government of Ontario is providing $9 million to support residential customers struggling to pay their energy bills as a result of COVID-19. The COVID-19 Energy Assistance Program (CEAP) is delivered directly by electricity utilities, including Burlington Hydro, further to rules laid out by the Ontario Energy Board (OEB).
CEAP is a one time, on-bill credit for eligible residential electricity customers to help them catch up on their energy bills and resume regular payments. CEAP funding is limited. Burlington Hydro will process applications in the order in which they are received. Submitting an application for CEAP to Burlington Hydro does not guarantee funding.
Residential electricity customers may be eligible for CEAP funding if they meet the following criteria:
- The customer has an account with Burlington Hydro. Only the customer who is the account holder can submit an application for CEAP.
- The customer’s account was in good standing on March 17, 2020, and the customer was not enrolled in an arrears payment agreement for amounts owing prior to March 17, 2020. However, customers that enrolled in an arrears payment agreement for amounts that became owing after March 17, 2020 are eligible for CEAP.
- The customer failed to make complete payment for their electricity charges on at least two bills issued since March 17, 2020, and has an overdue balance on the date of their application for CEAP.
- The customer, or their spouse or common-law partner that resides in the same residence:
- Is unemployed on the date of their application for CEAP; and
- Has received Employment Insurance or the Canada Emergency Response Benefit (CERB) since March 17, 2020
The customer is required to confirm that this is the case on their CEAP application form.
- The customer has not received emergency financial assistance for their electricity bills under the Low-Income Energy Assistance Program (LEAP) in 2020, and has not received funding under the Ontario Electricity Support Program in 2020.
CEAP Benefit Amounts
Burlington Hydro customers may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application for CEAP, up to a maximum of $115.
The CEAP credit can be higher for eligible electricity customers if their home is mainly heated by electricity or they use one of three at-home energy-intensive medical devices (kidney dialysis, mechanical ventilator or oxygen concentrator). In that case, they may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application, up to a maximum of $230.
How Do I Apply?
Beginning July 13, 2020, you can apply for the residential customer CEAP through Burlington Hydro.
There are 3 ways to apply:
- Fill out the Online CEAP Form and submit it directly from our website;
- Download the application, print and mail your completed form to: Burlington Hydro, 1340 Brant Street, Burlington, ON L7R 3Z7, or
- Apply by phone at (905)332-1851.
Burlington Hydro will process applications in the order in which they are received, and process complete applications within 10 business days of receipt. CEAP funding is limited. Submitting an application for CEAP to your utility or USMP does not guarantee funding.
Additional information is available from the Ontario Energy Board at: www.oeb.ca/ceap.