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Moratorium on Electricity Disconnections has Ended

August 10, 2020

Payment Options are Available for those struggling to pay their Electricity Bill

This is to remind residential and small commercial customers that the extended winter ban on electricity disconnections for non-payment ended July 31, 2020.

Earlier this spring, the ban on winter electricity disconnections (Nov 15 to Apr 30) was extended to July 31, 2020, for all residential and small business customers. The measure was in response to financial hardships resulting from the COVID-19 pandemic. 

As such, no disconnections have been made over this time. In fact, no residential or small business customers have been disconnected since the winter ban on disconnections came into effect on November 15, 2019. Burlington Hydro has continued to issue late notices to customers who have fallen behind in their obligations, but without issuing any disconnection notices.

We Can Help

Many of our customers have been through a difficult number of months due to the pandemic. As the moratorium on disconnections ends, Burlington Hydro will make every reasonable effort to notify customers of their past due account and to work with them to avoid disconnecting service. For those struggling to pay their electricity bills, please remember that there are a number of options available to assist you: 

  •  Burlington Hydro will work with customers and offer a number of payment terms/options for those who are struggling to pay their electricity bills. Call us and speak with a Customer Service Representative, Monday – Friday, 8:30 am to 4:30 pm – 905-332-1851 

Several assistance programs are in place to help those facing financial challenges: 

We understand this has been a difficult time for our community and that many people are experiencing hardships as a result of the COVID-19 pandemic. We want to help our customers avoid falling further behind on their electricity bill and building large balances they will have to pay later: disconnection for non-payment is a last resort that we work hard to avoid.

Did you know? We operate on a full cost recovery model, as do many Ontario utilities. This means that, to cover a non-payment, everyone else must pay. By helping customers pay their bills - for example by providing access to financial assistance programs and making payment arrangements - we help manage the cost of utility rates and the impact of uncollected revenue for all of our customers.