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Updated: May 6, 2020

The Government of Ontario has extended an Emergency Order under the Emergency Management and Civil Protection Act to provide temporary emergency relief to support Ontarians impacted by the COVID-19 outbreak.

Effective immediately - Tuesday, March 24, 2020 - households, farms and small businesses who pay time-of-use (TOU) electricity rates will be charged off-peak rates at 10.1 cents per kWh 24 hours a day, seven days a week.*

TOU ratepayers will automatically see the lower rate reflected on electricity bills in the next billing cycle. The off-peak rate will be shown as the price for all three TOU periods.

The announcement comes as citizens and non-essential workers are being asked to work from home to help stem the spread of the coronavirus. The measure is intended to help relieve some of the financial hardship that many are experiencing due to the COVID-19 outbreak.

Burlington Hydro has been working with its Association, industry colleagues and the government on how to best to provide rate relief for TOU customers, and how to get it to them as quickly as possible. Burlington Hydro welcomes today’s announcement and hopes it will provide some measure of relief for our customers.

*Please be advised that this pricing change does not apply to RPP customers who pay tiered rates.  It also does not apply to consumers who have opted out of RPP to sign a contract with an electricity retailer.

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