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CUSTOMER
SERVICE
& SUPPORT

This customer service section provides One stop-access for residential and commercial customers

 

On-line service requests for residential customers Residential Forms

 

On-line service requests for business customers Business Forms
family moving into new home

NEW CUSTOMERS

New to Burlington Hydro or setting up a new account? Consult this handy guide.

Guide for New Customers

SEE YOUR HYDRO USAGE

Helpful web tool shows your power usage at peak, mid-peak and off-hour times.

Lower usage with MyAccount tools

PAYMENT OPTIONS

Many options available ... online, auto withdrawals, credit card and more.

The best ways to pay your bill

green transformer next to sidewalk

LANDSCAPE GUIDELINES

Critical rules when you have transformers and other hydro equipment on your property.

Things to avoid when you plant

 

REPORT AN OUTAGE

If you are in imminent danger call: 911
To report a power outage emergency please call: 1-877-310-4937
To report an outage call: 1-877-310-4937