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BULLETINS

OEB Announces Winter TOU and Tiered pricing effective Nov 1 See Details ::::
Ban on Electricity Disconnections Ended July 31st See Details ::::
COVID-19 Recovery Rate in Effect – all day, 7 days a week – 12.8 cents per kWh June 1 to October 31, 2020 Learn About the Full COVID-19 Response ::::
TO REPORT AN OUTAGE CALL 1-877-310-4937 ::::
Lower Income Customers - you may qualify for a reduction on your electricity bill Ontario Electricity Support Program :::::

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TIERED PRICING OR TOU

THE CHOICE IS YOURS! Residential and small business customers can now choose between 2 electricity rate structures: Time-of-Use (TOU) and Tiered…

CORONAVIRUS RESPONSE

Measures to protect our customers and employees and ensuring that our power distribution system operates reliably.
Tools and resources

LOG-INS

Log-in and registration for VIEWmyBill, TOU Toolkit and one-click access to all Burlington Hydro tools and resources.

CURRENT TIME-OF-USE PRICES

COVID-19 Fixed Electricity Rate Now In Effect

12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12.8¢ per kWH
12 am
7 am
11 am
5 pm
7 pm
 
Fixed Rate
12.8¢ / kWh

HELPING OUR
CUSTOMERS SHINE
SINCE 1945
 

See Our Anniversary Video and Timeline

SCROLL THROUGH OUR MOST VISITED PAGES

CUSTOMER GUIDE
Especially for new customers, this comprehensive overview covers everything from A-Z about your new account and services ... See the Guide
ONE STOP SERVICES
Visit our all-new Customer Services section to arrange for services, see usage, pay bills and more …Get The Help You Need

 

 
 
Go to VIEWmybill login and registration page
Load Outage Maps Search Tool
Open TimeofUse Toolkit login and registration page
Go to BHI Service Forms Main Page

Burlington Hydro delivers electricity to more than 68,000 customers in the city of Burlington.

 
Go to Outage Portal Main Page
Go to Power to Conserve Main Page
Visit Your Safety Portal
Call 311 about a Water Emergency
Go to Outage Portal
Go to Power to Conserve Portal
Go to  Your Safety Portal

See All What's New Items

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October 14, 2020

Covid-19 Energy Assistance Programs (CEAP and CEAP-SB) - UPDATE

Covid-19 Energy Assistance Programs (CEAP and CEAP-SB) - UPDATE

CEAP for Residential Customers

The Government of Ontario is providing $9 million to support eligible residential customers struggling to pay their energy bills because of COVID-19. CEAP is…
Click to read more about the E-Billing Campaign
October 13, 2020

It's Your Choice: TOU or Tiered Pricing

Time-of-Use or Tiered Pricing: It’s your Choice

If you’re a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices beginning November 1, 2020. With TOU, the price you pay depends on…

 
Load Outage Maps search tool
Go to VIEWmybill login and registration page
Go to Customer Service Forms Listings Page
 
Go to TimeofUse Toolkit Login and Registration page
Go to Power to Conserve Portal
Go to Your Safety Portal
 
Go to Outage Portal
Go to power to Conserve Portal
Go to Your Safety Portal

REPORT AN OUTAGE

If you are in imminent danger call: 911
To report a power outage emergency please call: 1-877-310-4937
To report an outage call: 1-877-310-4937