Power Outage Information
Outage Maps, tips and other great resources help keep you and your family safe and informed.
Customer Engagement Interviews
If contacted, please take part in this important interview to help us understand your customer experiences.
Stay Safe & Informed during Power Outages
Outage Maps, Helpful Outage Resources and More.
TIME-OF-USE PRICES
The current Time-Of-Use period is On Peak at a cost of 18.2 cents per kilowatt-hour.
CUSTOMER NEWS
Sign up for the New MyAccount Portal Today!
Newly enhanced MyAccount Customer Portal designed with our customers in mind
Ontario Electricity Support Program (OESP) Eligibility has Changed
Be on Guard for Phone & Texting Scams
Be aware that legitimate Burlington Hydro representatives NEVER ask customers for banking, account or credit card information over the phone or via text.
Burlington Hydro is Conducting Customer Engagement Interviews
Burlington Hydro is Conducting Customer Engagement Interviews
Career Opportunities
Lock down a career with Burlington Hydro, one of the region's top employers.
HELPFUL TOOLS & RESOURCES
MyAccount eBilling
The best way to get your Hydro Bill. Email notifications. Bill downloads. Review your hydro usage. Opt-in at MyAccount.
e-Billing Login & RegistrationOutage Maps
See where outages have been reported, the number of customers impacted, the cause, and the estimated time of restoration (ETR).
Reported Outages & ETRService Request Forms
Web forms and PDFs for everything from opening up a new account, arranging for automatic withdrawals or switching to Tiered billing.
Residential Service Request FormsBusiness Service Request Forms
Outage Portal
How to prepare for outages and stay safe during extreme outage events. Outage Tweets. How Burlington Hydro prioritizes outages
Explore the Outage PortalConservation Portal
Learn ways to conserve electricity at home and at work. See if you qualify for the Energy Affordability Program. Get kids' resources.
Explore the Conservation PortalSafety Portal
Overhead and underground powerline safety. Guidelines when transformers are on your property. Burlington Hydro's safety commitment.
Explore the Safety PortalRegulatory
Currently approved rates and applications. How we score on service quality, customer satisfaction and reliability.
Download Regulatory DocumentsGreen Button
Green Button is a way to download or connect utility-usage data to gain better insight into waste and inefficiencies, this allows customers to make adjustments to reduce their usage and save money.