Customer News
August 13, 2024
Open Survey: Share Your Input on Our Future Investment Priorities
Dear Valued Customers,
At Burlington Hydro, we value your participation and feedback! We are currently preparing an application to the Ontario Energy Board (OEB) for the approval of updated electricity distribution rates effective 2026. The OEB regulates how much Burlington Hydro charges for the distribution of electricity.
As part of our rate application, we are seeking your input on Burlington Hydro's investment priorities for the coming years. Your feedback will help shape the rates you pay and the service upgrades in your area. We invite you to take approximately 30 minutes to complete our survey, which is open from August 12 until September 15.
Survey Details
Decision Partners, an independent research company retained by Burlington Hydro, will collect and analyze the survey data, producing a summary report for Burlington Hydro as part of our rate application.
For an accessible version, please contact Decision Partners at 416-473-7491.
Background
Burlington Hydro manages the electricity distribution system that powers homes and businesses in Burlington. Our rate application will outline our proposed investment plans for 2026-2030, ensuring we continue to deliver electricity safely, reliably, and affordably. Your feedback is crucial as we develop these plans.
Participation Incentive
Residential customers who complete the survey will be entered into a draw for one of two $500 gift cards, subject to the contest rules. To qualify, simply answer the required questions and provide your contact information. Decision Partners will conduct a random draw and provide the winners' names to Burlington Hydro separately from the survey results.
Your input is important to us, and we look forward to hearing from you.
- The survey is open to all Burlington Hydro residential and commercial customers, however, the draw is limited to residential customers only. One entry per customer account. The prize will be awarded to the person listed as the contact name associated with the customer account.
- If you would like more information on Decision Partners' Privacy Policy, you can view it by clicking on the Privacy Policy button below.