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ACCOUNT
SERVICE
& SUPPORT

 
Residential service request Forms

This new customer service section provides
One stop-access
for residential and commercial customers

Business service request forms
new customers moving into new home

NEW CUSTOMERS

New to Burlington Hydro or setting up a new account? Consult this handy guide.

New Customer Guide

Go to the Time of Usage Toolkit

SEE YOUR HYDRO USAGE

Helpful web tool shows your power usage at peak, mid-peak and off-hour times.

Lower usage with TOU Toolkit

Go to the Ways to Pay page

PAYMENT OPTIONS

Many options available ... online, auto withdrawals, credit card and more.

Find the best way for you to pay

Go to the Transformer inspection programs and customer landscaping guidelines page

LANDSCAPE GUIDELINES

Critical rules when you have transformers and other hydro equipment on your property.

Must things to avoid when you plant

 

REPORT AN OUTAGE

If you are in imminent danger call: 911
To report a power outage emergency please call: 1-877-310-4937
To report an outage call: 1-877-310-4937