Customer Service, Billing and Account Requests
Burlington Hydro's Customer Service Team is available to assist you through our convenient on-line service request forms for residential accounts and business accounts.
Also connect via email at
Switching Electricity Price Plans
RESIDENTIAL SERVICE REQUESTS
Open accounts, set up equal payments, pre-authorized payments & more.
BUSINESS SERVICE REQUESTS
Set up accounts, change of address, electricity rebate eligibility and more.
PRICE PLAN CHOICES
Remain on TOU pricing or make the switch to tiered, or new Ultra-Low Overnight.
REGISTER FOR MY ACCOUNT
Receive email bill notifications, see your hydro usage. Opt in or log in at MyAccount.
Popular Requests
Electricity Rates
Learn about the 3 electricity price plans - TOU, Tiered and the new Ultra-Low Overnight.
Ways to Pay Your Bill
Consider various payment methods including the Paymentus app for credit card payments.
Understanding Your Bill
Helpful information and sample bills by the OEB breaks down the charges.
Check Hydro Balance
Confirming the balance on your account one of the many features of BHI's e-Billing tool. Login & register for My Account
Lower Your Usage
My Account makes it easy to drill down on your hydro usage. Learn more about My Account benefits.
Customer Assistance
Check if you qualify for one-time bill forgiveness, bill reductions or free upgrades
Customer Welcome Guide
A handy orientation to Burlington Hydro services and support with helpful links.
Equal Payments
Residential and Small Commercial customers are encouraged to sign up for our Equal Payment Plan.
Preauthorized withdrawals
Never miss a due date. Set up auto withdrawals using this form.
Open a New Account
At least 5 days ahead of your move, start the new account process with our residential new account or commercial new account forms.
BHI Outage Response
Our incident response mandate is to keep Burlington citizens safe and the City and the Province moving.
Follow Us on Twitter
Follow our tweets about major outages and BHI news.