Welcome to Works: the Burlington Hydro Engineering and Operations Portal

ELECTRICITY LANDSCAPE

Learn about Ontario’s electricity system and industry terminology, start your exploration of electric vehicles and other emerging technologies, and much more.

WHAT HOMEOWNERS NEED TO KNOW

Learn about power outages, tree trimming, safety around electrical equipment, and other helpful information for homeowners.

ENGINEERING SERVICES & SUPPORT

Learn how to submit a Service Request for a new service, an upgrade or relocation of an existing service, or the permanent removal of a service; temporary service disconnections/isolations; distributed energy resources (DER); electrical vehicle (EV) charging infrastructure connection requests for non-residential; and suite metering.

CLEARANCES

Mandatory clearances from overhead and underground electrical infrastructure for buildings, pools, hot tubs, signs, trees, and other structures.

Engineering Requests at a Glance

NEW! Engineering Service Request On-line Forms: First, consult the step-by-step details inside Works' Engineering Services section, then complete and submit our convenient web forms.

Residential Service Request Form
Single dwellings only. Apply for a new service or upgrades including panel change, relocations and repair.

General Service Request Form (General includes Commercial, Condo Buildings, Industrial, and Institutions)
Applicable for all commercial, industrial & institutional locations. Apply for new service or upgrades including panel change, relocations and EV service.

Temporary Service Request Form
During the construction of your new building, you might need temporary service if the previous service was disconnected or if there was no prior service.

Isolations Request Form
Arrange to have power temporarily disconnected and reconnected. Applicable for residential connections including meter pulls, tree trimming, customer owned station maintenance and cut and reconnects (this includes outdoor maintenance projects (including such as painting, roofing, siding, etc)..

Non-residential Service Request Form
For unmetered service requests such as supplying power for streetlight and traffic signals, bus shelters, signage and communications.

New Subdivision Service Request Form
Application for a new subdivision/residential development. This would includes single-family dwellings, semi-detached, and townhouses.

Net Metering: Micro Generation Applications 10 kW or Less: Consult Works' step-by-step guide, then email completed PDF applications to This email address is being protected from spambots. You need JavaScript enabled to view it..

Other Specialty Engineering Requests: Specialty engineering requests such as getting a copy of a service layout, service isolations for restricted access, and permanent service removal for demolitions are initiated by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.. Consult Work's Engineering Services section for details.