It Takes a Diverse Team
Ensuring a Safe and Reliable Distribution System
Engineering
Burlington Hydro’s skilled professional engineers are vital in planning and building Burlington’s safe, reliable power distribution system. They design overhead and underground infrastructure and provide engineering support for operations and maintenance.
Lines
Every day, our dedicated lines crews work tirelessly to enhance our community's power infrastructure. From installing new poles, transformers, wires, and meters to connect new customers, to upgrading existing services, they ensure reliable electricity for residential and commercial needs. Rain or shine, sleet or snow, they are ready to respond to emergencies such as downed wires, trees on wires, motor vehicle accidents, broken poles, equipment failures, and faulty underground cables, providing essential support to keep our community safe and powered.
Stations
Our Stations Department plays a crucial role in ensuring an uninterrupted power supply by maintaining 32 municipal substations in the Burlington Hydro service territory. They perform tests on suspect cables, pinpoint faults on primary cables, and install smart switches to enhance efficiency.
Metering
Our Metering team maintains approximately 69,000 meters within Burlington Hydro’s service territory, ensuring meter accuracy and addressing power quality concerns. Annually, we replace approximately 1,000 smart meters and 1,500 meters under the meter reverification program. In 2021, we started the process of upgrading our Advanced Metering Infrastructure (AMI) software, with enhanced tools that will, among other features, accommodate the installation of next generation meters, reflecting our ongoing commitment to innovation and service excellence,
Control
The Control Room is the over-arching ‘controlling authority’ for Burlington Hydro’s electrical distribution network. Every task conducted on the network, without exception, must receive explicit authorization and documentation from the Control Room This stringent protocol prioritizes safety above all else, safeguarding our team members, customers and the community at large.