Stay Safe & Informed during Outages
Outage Maps, Twitter feed, Safety Tips and More
New Ultra Low Overnight Price Plan
If you're a residential or small business customer, you can choose to switch between Time-of-Use (TOU), Tiered and the Ultra-Low Overnight (ULO) price plans.
Be on Guard for Phone & Texting Scams
Be aware that legitimate Burlington Hydro representatives NEVER ask customers for banking, account or credit card information over the phone or via text.
Annual Customer Satisfaction Survey
Customers selected randomly, could receive a call or email from UtilityPULSE inviting participation.
Lock down a career or apprenticeship with Burlington Hydro, one of the region's top employers.
HELPFUL TOOLS & RESOURCES
The best way to get your Hydro Bill. Email notifications. Bill downloads. Review your hydro usage. Opt-in at MyAccount.e-Billing Login & Registration
See where outages have been reported, the number of customers impacted, the cause, and the estimated time of restoration (ETR).Reported Outages & ETR
How to prepare for outages and stay safe during extreme outage events. Outage Tweets. How Burlington Hydro prioritizes outagesExplore the Outage Portal
Learn ways to conserve electricity at home and at work. See if you qualify for the Energy Affordability Program. Get kids' resources.Explore the Conservation Portal
Overhead and underground powerline safety. Guidelines when transformers are on your property. Burlington Hydro's safety commitment.Explore the Safety Portal
Currently approved rates and applications. How we score on service quality, customer satisfaction and reliability.Download Regulatory Documents
Engineering & Operations Portal
Submit engineering requests. Arrange metering services. Download tree trimming schedule. Helpful technical backgrounders.
Career Opportunities. Apprenticeships. Student Development Program.See Current Openings