Business Service Requests

Use our secure web-based forms for everything from from opening up a new account, notifying us of a move,
or setting up deposit waivers.

Water Meter Readings

For commercial customers, click this link to submit your water meter reading. For commercial customers only.

Energy and Water Reporting and Benchmarking (EWRB) Data Request

Ontario Regulation 20/17 under the Green Energy Act, 2009 requires owners of large properties with a gross floor area of 100,000 square feet and above to report their energy consumption and water use data to the Ministry of Energy by July 1 each year. Effective July 1, 2023, buildings 50,000 square feet and above are required to report their energy consumption and water use data to the Ministry of Energy by July 1 each year.

To request the annual energy consumption and water use data for your property from Burlington Hydro, please complete the following form as the property owner or authorized data requestor and email the completed form to: This email address is being protected from spambots. You need JavaScript enabled to view it. and quote “EWRB Request Form” in the subject line. Requests can take up to four weeks to process.

Follow these steps to request your data:

Complete and submit our EWRB Request Form.
Review Process:
If we need more information, one of our representatives will contact you to obtain the information needed to complete your request.
Data Submission:
Once we have received, reviewed, and verified your information, we will process your request and send you the yearly aggregated electricity consumption data for your property as quickly as possible.

Visit Report energy and water use in large buildings for more information.

Open 'EWRB' Form

Application for new Service - Ltd. or Inc. Entity

This is the starting point for all new business customer applications. A $30.00 account setup charge plus HST is applicable for setting up a new Burlington Hydro account. You may be asked to provide a deposit at any time. Deposits are held as a security to guarantee future charges.

Open 'Application for New Service' Form

Application for new Service - non Ltd. or Inc. entity

Change of Service Moving - Moving within or out of the service area

Use this form to change you service address. Allow at least five business days’ notice before your last planned day of service. We will do a final meter reading within two to five days of your move date.

Open 'Change of Service Moving' Form

Owner / Landlord Continuous Service Agreement

This Continuous Service Option is offered to owners and landlords of properties occupied by tenants. By signing this Continuous Service Agreement you ensure that there will be no interruption in electrical service if a tenant moves out and Burlington Hydro has no new tenant information on file.

Open 'Owner/Landlord Continuous Service Agreement'

Business Customer Pre-authorized Payment Plan or Small Commercial Customer Equal Payment Plan

Our Pre-authorized Payment Plan is open to all business customers, whereas Equal Payment Plans are restricted to Small Commercial Customers . Separate online forms are required for each.

Open 'Pre-authorized Payment Plan' Form
Open 'Equal Payment Plan Form' (Small Commercial Customers only)

Deposit Waiver Form - Ltd. or Inc. entity

To apply for a deposit waiver all customers must complete this form. Please note, a non-refundable $42.00 fee for commercial/industrial customers will apply for a required credit check.

Open 'Ltd. or Inc. Deposit Waiver' Form

Deposit Waiver Form - non Ltd. or Inc. entity

To apply for a deposit waiver all customers must complete this form. A non-refundable $42.00 fee for commercial/industrial customers will apply for a required credit check.

Open 'non Ltd. or Inc. Deposit Waiver' Form

Self-Declaration Forms

Regulated Price Plan (RPP)

You are automatically enrolled by Burlington Hydro in the RPP if you are a residential or small business consumer. Other classes of consumers are required to declare their status with Burlington Hydro in order to be enrolled in the RPP. This includes farming businesses and multi-unit residential premises. Complete Regulated Price Plan Self-Declaration Form if you are eligible for the RPP and would like to be enrolled.

Ontario Electricity Rebate

For certain account types, review and approval by Burlington Hydro is required to receive the Ontario Electricity Rebate (OER). This includes:

Common elements in multi-unit complexes that are predominantly residential (as of July 1, 2022)
Retirement residences (as of July 1, 2022)
Mobile home parks (as of July 1, 2022)
Multi-unit complexes that are predominantly residential, such as condominium and apartment buildings

Open 'Ontario Electricity Rebate Eligibility Form'