Residential Service Requests

Use our secure web-based forms for everything from opening up a new account,
notifying us of a move or arranging for automatic withdrawals.

Water Meter Readings

For residential customers, click this link to submit your water meter reading.

Choose between TOU and Tiered Pricing 

Time-of-Use pricing automatically came into effect for all residential and small business customers as of November 1^st, 2020 when the COVID-19 flat rate came to an end.   Effective November 1^st, all residential and small business customers have the option of notifying Burlington Hydro they prefer to go onto Tiered Pricing using this online form. With Tiered prices, you can use a certain amount of electricity each month at a lower price. Once that limit is exceeded, a higher price applies.   Please note, the same form can be used to switch back from Tiered pricing to Time-of-use pricing.

Application for New Service

This is the starting point for all new residential customer applications. An account setup charge of $30.00 plus HST is apoplicable for setting up a new Burlington Hydro account. You may be asked to provide a deposit at any time. Deposits are held as a security to guarantee future charges.

Go to the Application for New Service Form

Change of Service - Moving within or out of the service area

Use this form to change you service address. Please allow at least five business days’ notice before your last planned day of service. We will do a final meter reading within two to five days of your move date.

Go to the Change of Service Form

MicroFIT Transfer Forms

If you have moved to new location with an existing MicroFIT generation installation, you will need to set up two accounts, a Load Account with Burlington Hydro, AND a Generation Account with the IESO.  It is mandatory that you provide accurate and consistent information to both parties. Your account holder name and address with Burlington Hydro must match exactly the IESO contract in order for your request to be processed.  Follow these steps:

1. Complete and submit the applicable form:  
      MicroFit Transfer Form WITH existing Generation Company Agreement 
      MicroFit Transfer Form WITHOUT existing Generation Company Agreement
   
2. Burlington Hydro will set up your load account
3. Provide your load account information to the IESO via e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it.

Owner / Landlord Continuous Service Agreement

Burlington Hydro offers a Continuous Service Option to owners and landlords of properties occupied by tenants. By signing this Continuous Service Agreement you ensure that there will be no interruption in electrical service if a tenant moves out and Burlington Hydro has no new tenant information on file.

Go to the Owner/Landlord Continuous Service Agreement

Residential Equal Payment & Pre-authorized Payments

These two payment plans are convenient ways to streamline billing and payments. Use one of both in combination. With Pre-authorized Payments, the total amount owing is automatically withdrawn from your account on the due date. With Equal Payment, twelve equal monthly payments will be withdrawn from your account on the date you choose.

Go to the Pre-authorized Payment Plan Form
Go to the Equal Payment Plan Form

Deposit Waiver Form

This is a mandatory form to arrange for a deposit waiver. A non-refundable $25.00 fee for residential customers and a $42.00 for commercial/industrial customers will apply for a required credit check.

Go to the Deposit Waiver Form

Water-Wastewater Billing Authorization

Use this form to directly bill from the service address for all water and wastewater charges that are attributable to the property.

Go to the Billing Authorization Form