Residential Request Forms

Open, Close or Link Hydro Accounts

Apply for New Account
Account setup charge of $30.00 plus HST applicable. Security deposit may be requested. 

Link Accounts
Arrange to have bills consolidated for 2 or more accounts

Cancel / Close Account 

Billing 

Pre-authorized Payments
With Pre-authorized Payments, the total amount owing is automatically withdrawn from your account on the due date.
Sign Up 
Make a Change 
Cancel

Equal Payments
With our Equal Payment Plan, twelve equal monthly payments will be withdrawn from your account on the date you choose. Prior to applying, accounts must have a zero balance.
Sign Up 

Deposit Waiver
If we request a deposit as security for your residential account,  and you want to apply to have it waived, this form is mandatory. Non-refundable $25.00 fee for credit check is in effect.
Apply for Waiver

Switch Price Plans

Three Electricity Price Plans are available: Time-of-Use (TOU), Tiered and the Ultra-Low Overnight (ULO). To switch, this Election Form is required.  Most residential customers in Ontario pay TOU prices. (Check the Electricity line on your bill).

Trouble Reports

Notify Burlington Hydro of non-emergency power issues involving residential locations.
Submit Report

Water and Wastewater 

Water-Wastewater Billing Authorization
Use this form to directly bill from the service address for all water and wastewater charges that are attributable to the property.
Submit Your Authorization 

Water Meter Readings
Helps avoid over or under estimated water usage.
Submit Your Water Reading 

Engineering Requests 

Service Request (Single Dwelling)
Residential upgrades and new installations require this application.

Service Isolation
Arrange to have power temporarily disconnected and reconnected.

Owner Landlord Continuous Service Agreement 

Burlington Hydro offers a Continuous Service Option to owners and landlords of properties occupied by tenants. By signing this Continuous Service Agreement you ensure that there will be no interruption in electrical service if a tenant moves out and Burlington Hydro has no new tenant information on file.

MicroFIT Transfer 

A transfer form is required If you have moved to new location with an existing MicroFIT generation installation. You will need to set up two accounts, a Load Account with Burlington Hydro, AND a Generation Account with the IESO. Three steps are involved:

1. Submit Transfer Form
2. Burlington Hydro will set up your load account
3. Provide your load account information to the IESO via e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it.

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