Check your eligibility for these programs

Customer Assistance Programs

We understand the ongoing stress and financial hardship on many businesses, individuals and families in our community. For those struggling to pay their electricity bills, please remember that there are a number of options available to assist you: 

1. Burlington Hydro will always work with customers to offer payment terms/options for those who are struggling to pay their electricity bills. Call us and speak with a Customer Service Representative, Monday – Friday, 8:30 am to 4:30 pm – 905-332-1851
2. Low-income Energy Assistance Program (LEAP) – This program provides a one-time payment towards your electricity if you are behind on your bill, for eligible low income customers.  Learn more about LEAP
3. Ontario Electricity Support Program (OESP) – If you are in a lower-income household, you may qualify for a reduction on your electricity bill.  Learn More About OESP
4. Energy Affordability Program (EAP) - Offered as an IESO ‘Save On Energy’ program, EAP provides support to income-eligible electricity consumers by helping lower monthly electricity costs. Incentives vary, including free home energy needs assessment, replacement of inefficient appliances, professionally-installed insulation and draft-proofing. Learn More About EAP