Customer News
Annual Customer Satisfaction Survey
September 26, 2023 -- Selected customers could receive a call or email invitation from UtilityPULSE inviting participation
IESO to Conduct Routine Voltage Reduction Test July 18
July 6, 2023 -- Forms part of mandatory testing of IESO's emergency operating measures
Be on Guard for Phone & Texting Scams
July 5, 2023 -- Customers reminded to remain vigilant about suspicious calls or texts.
New Distribution Rates Approved
April 26, 2023 -- New rates come into effect May 1, 2023
OEB Announces New Summer Electricity Price Periods
April 24, 2023 -- Standard switch in affect for TOU hours and the Tiered threshold, while rates remain unchanged.
Burlington Hydro Presents $10,000 Cheque to Burlington Food Bank as E-Billing Campaign Ends
April 19, 2023 -- Donation driven by new E-Billing enrolments will help support the increased needs of local families.
New Ultra-Low Overnight Electricity Plan to be Introduced
April 11, 2023 -- Consumers will have additional choice and flexibility in managing their energy costs and consumption through new plan.
Burlingtonhydro.com features fresh look and content
March 16, 2023 -- Burlingtonhydro.com is undergoing updates featuring improved navigation and graphics for Burlington Hydro customers.
Hydro Relocation Work March 8 - May 19
March 6, 2023 -- Metrolinx is working with Burlington Hydro to relocate overhead hydro wires underground.
Burlington Hydro Launches E-Billing Campaign Supporting Burlington Food Bank
October 1, 2022 -- With every new customer registration, a $5 donation will be made by Burlington Hydro to the Burlington Food Bank.