Customer News
March 8, 2024
Burlington Hydro is Conducting Customer Engagement Interviews
Burlington Hydro has engaged Decision Partners, an independent research firm, to conduct Customer Engagement interviews to be used to inform its upcoming Cost-of-Service application. Decision Partners will be conducting a small number of interviews with our customers. You may receive a call or email from them requesting an interview, and if you do, we encourage you to participate. Please be informed that this is a legitimate survey.
The survey will cover things like your experiences as a customer and your thoughts about some of Burlington Hydro's priorities and plans for the future. The interviews will not ask for any personal information other than verifying your name and address. All feedback provided will be anonymous and confidential.
The results of these interviews will be used to inform Burlington Hydro's business planning. If you are contacted, we hope that you will take a few minutes and participate in this important survey.
If you have any questions about this survey, please contact our Customer Service department at 905-332-1851 or