Customer News
September 29, 2025
Burlington Hydro is Conducting its Annual Customer Satisfaction Survey
Each year Burlington Hydro conducts a satisfaction survey with its customers to gather feedback on issues from electricity pricing to customer communications and service satisfaction, among others.
Burlington Hydro has partnered with UtilityPULSE to conduct its annual 2025 Customer Satisfaction Survey. Beginning on September 29, customers who have been selected randomly could receive a call or an email invitation from UtilityPULSE asking you to participate in the survey.
UtilityPULSE is a reputable opinion research company that has conducted surveys on behalf of Burlington Hydro for many years.
The survey takes approximately 10 minutes of your time, and we would greatly appreciate your participation. The satisfaction survey is an important tool that helps Burlington Hydro gauge the effectiveness of our various services - what we're doing well and where we might better focus attention to improve our service delivery.