What Home Owners Need to Know

How We Respond to Outages

In the event of a power outage, Burlington Hydro prioritizes its response, ensuring that hospitals, emergency services, and critical infrastructure have their power restored first.

Secondly, attention focuses on repairing damage to main feeders and substations which service large numbers of customers and to major roadways. In parallel, damage is assessed and prioritized case by case, ensuring foremost that customers are safe.

Be assured that all Burlington Hydro crews act quickly and apply their best efforts to restore electricity to customers as safely and as promptly as possible.