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Restoration Team Priorities


How We Respond to Outages



Burlington Hydro's commitment to reliability and outage response draws on our customer and community focus. It's an operating mandate that permeates the entire organization across every initiative, every day.

In the event of a power outage, Burlington Hydro prioritizes its response, ensuring that hospitals, emergency services and critical infrastructure have their power restored first.

Secondly, attention focuses on repairing damage to main feeders and substations which service large numbers of customers and to major roadways. In parallel, damage is assessed and prioritized case by case, ensuring foremost that customers are safe.

Be assured that all Burlington Hydro crews act quickly, and put their best efforts forward to restore electricity to customers as safely and as promptly as possible.

Causes of power outage?

The majority of power outages are due to severe weather, including high winds, lightning, freezing rain or snow and flooding. Hydro poles are vulnerable to lightning and strong winds can break tree limbs or knock over trees bringing down power lines. Freezing rain or snow can build up substantial weight on equipment causing damage.

Other Power Outage Causes

Equipment Failure: Although Burlington Hydro regularly maintains equipment, problems can occasionally occur and trigger an outage.

Construction: During various types of construction jobs, buried lines/cables can accidentally be damaged while excavating, resulting in an outage.

Auto Accidents: Cars and trucks occasionally impact and damage our equipment which can cause outages.

Wildlife: Birds, squirrels, raccoons and others can be responsible for outages, if they come into contact with equipment or chew into a power line.

Trees: Areas with many and large trees are more likely to experience power outages during storms. When a tree comes into contact with a power line, circuit breakers or other protective equipment cut off the power until the tree is removed and the equipment repaired.

Planned Power Outages

From time to time power outages are needed to allow our crews to conduct maintenance or repair work. It is our policy to notify customers, if possible, prior to these planned outages. We make all efforts to schedule these outages at the least inconvenient times for and work hard to ensure times are not prolonged. As well, Burlington Hydro is often contacted by contractors such as tree trimming service companies who request that power be shut off in and around where work is taking place for safety reasons. In such cases, at least 48 hours notification is given to customers of a planned outage.

To Report Outages or for Power Emergencies
CALL 1-877-310-4937